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Fuse / The customer engagement magazine

Explore the latest

LIVE WIRE.

What's changing in customer engagement, why it matters to your team, and what to do next.

Salesforce + Braze: an exciting next chapter. Illustrated customers using a phone, visiting a shop and browsing on a laptop, connected by blue light paths.Latest / Braze

20 Oct 2026 / 3 min read

Salesforce + Braze: an exciting next chapter

Fuse welcomes the proposed acquisition and the opportunity to help brands meet their customers wherever they are.

Read the story

Also in this edition

A woman checking her phone with a coffee in hand.

Fuse / 5 min

Built to connect: the Fuse approach

Read story
Braze Forge 2026: ten product announcements and what they change in campaign delivery.

Braze / 4 min

Braze Forge 2026: What Changes in Campaign Delivery

Read story

The reading list

Featured
stories.

Selected by Fuse.

01 / Braze

Salesforce + Braze: an exciting next chapter

3 min read

02 / Fuse

Built to connect: the Fuse approach

5 min read

03 / Braze

Why Fuse Is All-In on Braze

4 min read

Explore Live Wire

Customer Growth

Strategy / Technology / Customer value

All articlesBrazeFuseAi And AgentsCustomer GrowthMarket IntelligenceBraze EcosystemLoyaltyRetail Media
A blue shopping trolley and connected glass blocks on a dark runway, illustrating preparation for peak retail demand.

Customer Growth / 13 Sept 2026

Is your customer engagement system ready for peak?

A campaign calendar is one part of peak planning. Use six practical checks to test the data, decisions and journeys behind it, then assess your team with the Fuse Peak Readiness Calculator.

4 min read
A fragmented marketing workflow becoming a connected customer engagement system.

Customer Growth / 4 Sept 2026

AI has made the execution gap impossible to ignore

Most marketing teams do not have an idea shortage. They have a handoff problem. AI makes content faster, but the value only compounds when the path from decision to live experience is redesigned.

5 min read
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