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Fuse / The customer engagement magazine

Explore the latest

LIVE WIRE.

What's changing in customer engagement, why it matters to your team, and what to do next.

Salesforce + Braze: an exciting next chapter. Illustrated customers using a phone, visiting a shop and browsing on a laptop, connected by blue light paths.Latest / Braze

20 Oct 2026 / 3 min read

Salesforce + Braze: an exciting next chapter

Fuse welcomes the proposed acquisition and the opportunity to help brands meet their customers wherever they are.

Read the story

Also in this edition

A woman checking her phone with a coffee in hand.

Fuse / 5 min

Built to connect: the Fuse approach

Read story
Braze Forge 2026: ten product announcements and what they change in campaign delivery.

Braze / 4 min

Braze Forge 2026: What Changes in Campaign Delivery

Read story

The reading list

Featured
stories.

Selected by Fuse.

01 / Braze

Salesforce + Braze: an exciting next chapter

3 min read

02 / Fuse

Built to connect: the Fuse approach

5 min read

03 / Braze

Why Fuse Is All-In on Braze

4 min read

Explore Live Wire

Retail Media

Strategy / Technology / Customer value

All articlesBrazeFuseAi And AgentsCustomer GrowthMarket IntelligenceBraze EcosystemLoyaltyRetail Media
An AI shopping layer interpreting product, loyalty and availability signals for a customer.

Retail Media / 5 Sept 2026

Retailers are about to market to shoppers they cannot see

AI-assisted product discovery is rising. If an agent becomes the shopper’s research layer, product data, trust and customer value become part of the media surface.

4 min read
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