THE STUDIO MODEL

Strategy shapes. Implementation builds. Tech powers. Creative delivers.

Most agencies sell roles. We sell capability - assembled per brief, billed against outcomes, coordinated through one operational front door so you're not the integrator.

HOW WE'RE STRUCTURED

Four studios that overlap on purpose.

The overlaps are where the work actually happens. Strategy meets Implementation at discovery and build. Implementation meets Tech & Data at integration. Tech & Data meets Creative at production. Creative meets Strategy at lifecycle.

The studios are specialists. The overlaps are how they ship together without a translation tax.

CLIENT SERVICES

One front door. One person who owns the plan.

Your client services lead owns the retainer plan, delivery rhythm, priorities, budget visibility, and team coordination. They route every brief to the specialists who can do the work, and hold the line on what's in scope, what's coming, and what's done.

Not a generalist trying to cover four disciplines. A specialist in routing the work - so the people doing the work aren't also managing it.

STUDIO 01

Strategy

The thinking before the platform.

Lifecycle architecture. Customer planning. Segmentation. Channel strategy. The work that decides what you build, who you build it for, and what success looks like before a single campaign goes live.

Most CRM strategy decks die quietly because they're written by people who've never had to ship what they recommend. Ours are written by people who'll be coordinating the build the week after the strategy lands.

WHAT THIS STUDIO DELIVERS

  • Lifecycle programme design
  • Customer segmentation and identity strategy
  • Channel and content strategy
  • Measurement frameworks
  • CRM operating model design
  • Maturity audits

STUDIO 02

Implementation

Done right the first time.

Braze setup. Migration from incumbent ESPs. SDK deployment. Onboarding. Launch delivery. The technical build that turns a signed contract into a working programme - without dragging your engineering team off their roadmap.

We were Braze before we were Fuse. Our team helped shape the EMEA implementation playbooks. We've delivered 40+ Braze integrations end-to-end. 4–5 hours total engineering time from your side. 0 campaigns launched on broken data.

WHAT THIS STUDIO DELIVERS

  • Braze Partner-Led Onboarding (PLO)
  • ESP migration
  • SDK deployment (iOS, Android, Web)
  • Subscription and consent migration
  • IP warming and deliverability setup
  • Maturity & technical audits

STUDIO 03

Tech & Data

The layer most agencies pretend doesn't matter.

The line between marketing and technology is moving. CMOs increasingly own the platforms, the data, and the activation. Implementation velocity is up. The cost of getting it wrong isn't.

Code is becoming cheaper. Mistakes are not. Fragmented identity architecture. Incorrect event design. Broken attribution. Consent that doesn't hold up in audit. AI tooling deployed without governance. Technical debt that becomes someone else's problem six months out.

The challenge isn't writing the code. It's designing systems that are commercially effective, measurable, and scalable. Systems that let marketing teams move faster without their engineering team having to fix it later.

That's what this studio is for. We sit between strategy and implementation - close enough to marketing to move quickly, technical enough to build correctly, commercial enough to prove value. Our job is to help clients move at marketing speed without paying for it in operational debt.

The future isn't less technology. It's marketing teams becoming technology operators. Our role is to make that transition commercially successful.

WHAT THIS STUDIO DELIVERS

  • Identity architecture and resolution
  • Event schema design and governance
  • Data pipeline integration (Segment, mParticle, Snowflake, Redshift, BigQuery)
  • Attribution and measurement infrastructure
  • Consent management and privacy compliance
  • AI tooling deployment and governance
  • Technical audits and remediation
  • Health monitoring

STUDIO 04

Creative

Built to ship at retainer pace, not pitch pace.

Lifecycle creative. Content systems. Email design and template production. Landing pages. The visible layer of every Braze programme - and the one most often delivered late, off-brand, or through a separate agency adding a coordination tax.

Inside Fuse, creative sits next to implementation and tech & data by design. The team writing the copy knows what the data layer can personalise. The designers know what the SDK can render. Nothing waits on a translation meeting.

WHAT THIS STUDIO DELIVERS

  • Lifecycle creative strategy
  • Email design and HTML production
  • Push and in-app design systems
  • Landing pages and microsites
  • Content systems and template libraries
  • Personalisation creative ops

Explore Creative services →

No linked services currently.

HOW WE BILL

One model. Four commercial postures.

The studios stay the same. What changes is how you buy them - depending on whether you're launching, running, fixing, or scaling.

Implementation

Platform setup, migration, onboarding, launch. Fixed-scope, fixed-fee. Six to twelve weeks.

Retainer

Ongoing CRM, CVM, lifecycle, campaign and optimisation support. Pods assembled per client.

Project

Fixed-scope audits, consultancy, custom builds and integrations.

Product

Accelerators, maturity scoring, reusable frameworks and optimisation tools.

IN PRACTICE

An example.

A retailer's CMO needs to launch a loyalty programme on Braze in twelve weeks. Engineering can give them two days a fortnight.

Strategy designs the lifecycle architecture and segmentation. Implementation handles the Braze build, SDK work, and migration from their incumbent ESP. Tech & Data designs the event schema, integrates their warehouse, and stands up attribution. Creative produces the welcome journey and first three campaigns.

One client services lead coordinates the pod. One retainer plan covers the lot. The engineering team contributes four to five hours total.

That's the model. Adjusted per client - but always specialists, never the same generalist trying to cover four disciplines.

WORK OUT WHAT YOU NEED

Tell us where you are.

We'll tell you which studios you need, what the path looks like, and what it costs. Thirty minutes. No deck.